Refund and Returns Policy

Effective Date: January 6, 2025

At Cudnapo, we are committed to providing high-quality fruits and excellent customer service. If you are not completely satisfied with your purchase, we are here to help. Please review our Refund and Returns Policy for more details on how we handle returns, exchanges, and refunds.

1. Return Eligibility

Due to the perishable nature of our products, returns are only accepted under specific conditions:

  • Damaged or Defective Products: If your order arrives damaged or spoiled, please contact us within 24 hours of receiving the product. We will arrange for a return or exchange, and we may offer a full refund or send a replacement, depending on the situation.

  • Incorrect Orders: If we send the wrong items or products, we will arrange for a replacement or offer a full refund upon verification.

2. How to Request a Return or Refund

To initiate a return, exchange, or refund, please follow these steps:

  1. Contact Us: Email us at info@cudnapo.com or call us at (320) 358-3276 within 24 hours of receiving your order. Be sure to include:

    • Your order number
    • A description of the issue (e.g., damaged, incorrect item)
    • Photos of the product if applicable (for damaged or spoiled items)

  2. Return Instructions: Once your request is reviewed, we will provide you with detailed instructions on how to return the product (if necessary). In some cases, you may be asked to dispose of damaged items if they are perishable.

  3. Refund Processing: Once the returned item is received and inspected, we will process your refund. The refund will be issued to the original payment method. Please note that it may take 5-7 business days for the refund to appear in your account, depending on your bank or payment provider.

3. Non-Returnable Items

For health and safety reasons, we are unable to accept returns for the following items:

  • Products consumed or partially used (including fruits that have been eaten or spoiled).
  • Customized orders or special requests.

4. Exchanges

We do not typically offer exchanges for products due to the perishable nature of our goods. However, if you receive a damaged or incorrect item, we will send a replacement at no additional charge. Please contact us within 24 hours of receiving the product for assistance.

5. Refunds

If your return is approved, we will process a refund to the original payment method. Refunds are generally processed within 5-7 business days of receiving the returned item or verifying the issue.

6. Shipping Costs

  • Return Shipping: If the return is due to a damaged, defective, or incorrect product, we will cover the cost of return shipping.
  • Non-Refundable Shipping Fees: If you are returning an item for reasons unrelated to our error (e.g., change of mind), the shipping fees will not be refunded.

7. Customer Service

We are here to assist you and ensure you are satisfied with your purchase. If you have any questions or concerns about our Refund and Returns Policy, please contact us:

Cudnapo
10463 500th St Rush City, Minnesota
Phone: (320) 358-3276
Email: info@cudnapo.com
Website: www.cudnapo.com

Thank you for shopping with Cudnapo! Your satisfaction is our priority, and we’re happy to assist you in any way we can.