Sales Policy

Effective Date: January 6, 2025

At Cudnapo, we are dedicated to providing high-quality fruits and an exceptional shopping experience. This Sales Policy outlines the terms and conditions governing the sale of products through our website, including ordering, pricing, and delivery.

1. Product Availability

While we make every effort to ensure our products are in stock, all items listed on our website are subject to availability. If a product you have ordered is out of stock or unavailable, we will notify you as soon as possible and provide options, such as:

  • Substituting the item with a similar product.
  • Processing a partial order and refunding the value of the unavailable item.
  • Cancelling the order and providing a full refund if no suitable alternatives are available.

2. Ordering Process

  • Placing an Order: To place an order, simply browse our website at cudnapo.com, select the products you wish to purchase, and complete the checkout process. You will receive an order confirmation via email once your order is successfully placed.

  • Order Confirmation: After placing your order, you will receive an email confirming the details of your purchase. Please review this email carefully to ensure that all information is correct, including shipping address, products, and pricing. If there are any discrepancies, please contact us immediately.

  • Payment: We accept various payment methods, including credit/debit cards and other secure online payment options. All payments are processed through a secure payment gateway.

3. Pricing

  • Pricing Accuracy: We strive to ensure that all prices listed on our website are accurate. However, in the event of a pricing error, we reserve the right to correct the price and contact you for approval before proceeding with the order.
  • Sales Tax: Applicable sales tax will be added to your order at checkout based on your delivery location.
  • Promotions and Discounts: Any discounts, coupons, or promotional offers must be applied at checkout. Promotions are subject to availability and may have specific terms and conditions.

4. Shipping and Delivery

  • Shipping Options: We offer various shipping options, including local delivery and nationwide shipping. The shipping method and associated costs will be displayed at checkout before you confirm your order.

  • Processing Time: Orders are typically processed within 1-2 business days. Delivery times may vary based on your location and the shipping method chosen. Please allow up to 5-7 business days for standard shipping.

  • Delivery Confirmation: Once your order has been shipped, you will receive a tracking number via email, allowing you to track your order’s status and estimated delivery date.

  • Shipping Costs: Shipping costs are calculated based on the weight of your order, the shipping method selected, and the destination address. Shipping fees are non-refundable unless the return is due to an error on our part.

5. Order Cancellations

  • Cancellation Requests: If you need to cancel an order, please contact us immediately at info@cudnapo.com or (320) 358-3276. Orders can only be canceled before they are shipped. Once the order has been processed and shipped, cancellations are no longer possible, but you may initiate a return upon receiving the product.

  • Refunds for Cancellations: If your order is canceled before shipping, we will process a full refund to your original payment method.

6. Returns and Refunds

We offer a return and refund policy for damaged, defective, or incorrect items. Please refer to our Refund and Returns Policy for detailed information about how to initiate a return and obtain a refund.

7. Customer Responsibilities

  • Accurate Information: It is your responsibility to ensure that all information provided during the ordering process, including shipping address and payment details, is accurate. Cudnapo is not responsible for delays or issues caused by incorrect information provided by the customer.

  • Acceptance of Goods: By accepting delivery, you acknowledge that the products meet your expectations in terms of quality and quantity. If you notice any discrepancies or issues with the products, please contact us within 24 hours of receiving the order.

8. Modifications to the Sales Policy

Cudnapo reserves the right to modify this Sales Policy at any time. Any changes will be posted on our website with the updated effective date. We recommend reviewing this policy periodically to stay informed about any changes.

9. Contact Us

If you have any questions or concerns regarding our Sales Policy, please feel free to contact us:

Cudnapo
10463 500th St Rush City, Minnesota
Phone: (320) 358-3276
Email: info@cudnapo.com
Website: www.cudnapo.com

Thank you for choosing Cudnapo! We are committed to providing you with the best service and fresh fruits available.